Privacy Policy

Company: LocalSM Effective Date: 1st March 2026 Last Updated: 1st March 2026 Jurisdiction: India

Introduction

This Privacy Policy describes how LocalSM (“Company”, “we”, “our”, “us”, “Platform”) collects, uses, processes, stores, and protects personal data when users access or use the Platform.

By accessing or using LocalSM, you consent to the collection and use of information in accordance with this Privacy Policy.

If you do not agree, please discontinue use immediately.

Legal Framework

This Privacy Policy is designed to align with:

Information Technology Act, 2000

Digital Personal Data Protection Act, 2023 (DPDP Act)

Consumer Protection Act, 2019

Applicable RBI and payment processing regulations

Information We Collect

We may collect the following categories of information:

3.1 Personal Information

Full name

Email address

Phone number

Shipping and billing address

Government identification (for KYS verification, where applicable)

PAN / GST details (for sellers)

Bank account details (for seller payouts)

3.2 Transaction Information

Order history

Payment details (processed through secure third-party gateways)

Refund and dispute records

3.3 Technical & Usage Data

IP address

Device information

Browser type

Operating system

Login timestamps

Clickstream and behavioral analytics

Device fingerprinting data

3.4 Cookies & Tracking Technologies

We may use cookies and similar technologies for:

Session management

Security

Fraud detection

Performance analytics

Personalization

Users may manage cookie preferences via browser settings.

Purpose of Data Collection

We collect and process data for:

Account creation and authentication

Order processing and settlement

Seller verification (KYS)

Fraud prevention and risk analysis

Customer support

Compliance with Indian law

Tax and regulatory reporting

Improving platform performance

Analytics and marketplace insights

Legal Basis for Processing

Processing may be based on:

User consent

Contractual necessity

Legal obligations

Legitimate business interests

Fraud prevention and risk mitigation

Data Sharing & Disclosure

We may share information with:

6.1 Service Providers

Payment gateway providers

Cloud hosting providers

Analytics providers

KYC verification services

Fraud detection systems

6.2 Sellers

Buyer information may be shared with sellers solely for order fulfillment and dispute resolution.

6.3 Legal & Regulatory Authorities

Where required under Indian law, court orders, government directives, or regulatory requirements.

6.4 Business Transfers

In case of merger, acquisition, restructuring, or sale of assets.

We do NOT sell personal data to third parties.

Data Retention

We retain data:

As long as account remains active

As required under tax and financial laws

For dispute resolution

For fraud monitoring

As mandated under Indian regulations

Data may be retained even after account deletion where legally required.

Data Security

We implement:

Encrypted payment processing

Secure server infrastructure

Role-based access control

Monitoring for unauthorized access

Fraud detection systems

However, no system can guarantee absolute security.

User Rights (Under Indian Law)

Subject to applicable law, users may:

Request access to personal data

Request correction of inaccurate data

Request deletion (subject to legal retention requirements)

Withdraw consent where processing is consent-based

File grievance under DPDP Act

Requests may be sent to the contact email below.

Cross-Border Data Transfers

Data may be stored on servers located outside India, subject to compliance with Indian data protection regulations.

By using the Platform, you consent to such transfers where legally permitted.

Children’s Privacy

LocalSM does not knowingly collect data from individuals under 18 years of age.

If discovered, such data will be deleted.

Grievance Officer

In compliance with Indian IT Rules:

Company Name: LocalSM Registered Address: Maharajpur, Jabalpur, Madhya Pradesh, India Email: dubey0079@gmail.com Jurisdiction: Jabalpur, Madhya Pradesh

Grievances will be acknowledged within legally prescribed timelines.

Amendments

LocalSM reserves the right to update this Privacy Policy at any time.

Continued use of the Platform constitutes acceptance of updated terms.

Consent

By using LocalSM, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.